Refund policy

happyplantai@gmail.com

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at happyplantai@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Items must be sent back after receiving return authorization. Please note that items returned without prior approval will not be accepted.

You can always contact us for any return questions at happyplantai@gmail.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Consumer Protection and Warranty

In accordance with consumer protection laws, you have a 14-day cooling-off period within the European Union during which you can cancel or return your order for any reason and without justification. Additionally, there is a 1-year warranty in place for your purchases.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at happyplantai@gmail.com

VAT and Import Duties

Please note that the customer is responsible for any VAT and import duties applicable upon delivery. These charges are not covered by Smart Plant Ivy and will be collected by the postal or courier service upon arrival of the goods in your country. Smart Plant Ivy is not responsible for these charges, and we recommend checking with your local customs office if you have any questions regarding these fees.